Case Studies
Industry Sector
Energy - Solar
Project Overview
Deploy, install, configure and implement an Infrastructure Management System Solution which encompasses People, Process and Technology domain. With 3 years of Managed Services Support.
Project Objective
1. Take on the role of IT Infrastructure Management Team.
2. Work with the customer and 3rd party equipment vendor to resolve incidents quickly according to the SLA defined.
3. Restore service operation back to normalcy and ensure quality of agreed levels of service is being maintained, quick mitigation of issues to minimize adverse effects and impacts on Maxeon’s business.
4. Finetune ITIL process – Incident, Problem, Change and Service Request.
5. Collect infrastructure monitoring data to be utilized for visualization.
6. Define interactive visualization charts, graphs and alerts in a dashboard.
7. Post transition managed service support for Equipment and users for 3 years.
Industry Sector
Healthcare
Project Overview
Install and configure a ITSM workflow system that provides ITIL-certified incident, problem, change, and service management. This project aims to enable Fullerton Health in adopting new, modern practices that fits the needs of their IT teams and deliver high value to the business stakeholders.
Project Objective
1. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.
2. Track work across the enterprise through an open, collaborative platform.
3. Link issues across platform and ingest data from other software development tools, so IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.
Industry Sector
Banking and Finance
Project Overview
Deploy, install and configure firewall and cyber security management solution. To reinforce on the first line of defense in network security.
Project Objective
1. To protect information assets against threats and vulnerabilities, to which the organization's attack surface may be exposed.
2. To monitor incoming and outgoing network traffic and decides whether to allow or block specific traffic based on a defined set of security rules.
3. To unify common policy tasks within a single interface, automating policy change workflow, including compliance audits and the management of multiple firewall vendors.